Rein and Shine Equestrian Centre has a 48 hour cancellation policy.  If you have more than 48 hours before your lesson and you wish to cancel or move it, you can do it on either EC Pro or by calling the office on 01666 860068.  You can get either a full refund or you can re-schedule the lesson if you give more than 48 hours notice.  Once you enter the 48 hours prior to the lesson, the amount paid becomes non-refundable and the lesson is non-moveable.

In the rare situations where Rein and Shine is forced to cancel your lesson due to extreme weather, then your EC Pro account will be credited with the lesson cost, refunds will not be given.

Refund Policy

EC Pro (Wow Design Solutions Limited) does not issue refunds. Any refunds or account credits are subject to the refund and cancellation policy of the Yard, School or Livery using the EC Pro system.

Please contact the Yard, School or Livery directly. Rein And Shine is the Merchant of record for all transactions and is responsible for refunds and chargebacks. If dissatisfied with their complaints or refund procedure, you may seek further action.